Shipping policy

ABEJO JANDREY A

Thank you for choosing ABEJO JANDREY A for your luggage and bag purchases. We specialize in versatile travel suitcases, storage luggage, casual backpacks and daily handbags, covering travel, outdoor and daily storage scenarios. We always adhere to standardized order processing and high-standard anti-collision packaging, aiming to deliver every luggage product in intact quality and stable lead time to global customers.

1. Order Processing Time

Our warehouse team will complete order verification, product quality inspection, accessory checking and professional packaging within 1–3 business days after your order is confirmed. Weekends and national public holidays are excluded and will not be counted as processing days.

Processing schedules may be delayed during holiday promotions, flash sales and order peak seasons due to booming order volume. Once obvious and unforeseen processing delays occur, we will send timely email notifications to customers to update the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees are automatically calculated by the system based on your package weight, size and shipping destination. All specific shipping costs will be clearly displayed on the checkout page before payment to achieve full pricing transparency.

Estimated delivery times:

Standard Shipping: 15 business days

All delivery cycles are estimated reference values and do not represent guaranteed arrival time. Actual delivery progress may be affected by uncontrollable factors such as courier service delays, prolonged customs clearance reviews, severe weather changes, cross-border logistics restrictions and local statutory holidays.

3. Shipment Confirmation and Order Tracking

After your luggage order completes all pre-delivery procedures and is officially dispatched from the warehouse, you will receive an automatic shipment confirmation email with exclusive parcel tracking number and logistics query links.

Tracking data cannot be queried immediately after shipment. Due to global logistics system data synchronization rules, real-time tracking information and transit updates will be fully available within 24 to 48 hours after dispatch.

4. Incorrect Address Disclaimer

Customers must double-check and confirm the accuracy and completeness of the shipping address, postal code and recipient contact details during checkout to avoid parcel return, detention or misdelivery.

ABEJO JANDREY A shall not be liable for any delivery failure or losses caused by wrong, missing or invalid address information provided by customers. Any parcel returned due to address errors will require additional reshipping fees, which shall be borne solely by the customer for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your luggage parcel is lost or untraceable during cross-border transit, please contact our customer service team and provide your valid order information within 7 days after the expected delivery date, and we will launch a comprehensive logistics investigation.

Damaged Items:

If your luggage products arrive with broken accessories, deformed shells, scratched surfaces or damaged packaging, please submit a after-sales feedback within 48 hours of receipt. You are required to provide clear original photos of both damaged goods and complete outer packaging for verification. Our team will evaluate the case and deliver effective solutions promptly.

6. Luggage Care and Usage Notice

Each luggage product is attached with professional usage and maintenance instructions matching its material and structure. Correct use, cleaning and storage methods can effectively avoid unnecessary damage and extend the service life of luggage.

ABEJO JANDREY A does not undertake responsibility for product deformation, wear, accessory damage and functional failure caused by overloading, violent handling, improper maintenance, unauthorized disassembly or personal misuse.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import duties, customs taxes and other clearance fees in accordance with the trade policies of the destination country. All additional customs-related fees are the customer’s sole responsibility and are not included in product prices or standard shipping fees.